Managed IT Support
Ongoing IT support, remotely or on site. Fast, personal help in everyday work without an anonymous ticket queue.
Who is this for?
Many small and mid-sized businesses have no IT department of their own, or one that is already busy with daily work and has hardly any time for preventive maintenance. When a system fails, a login does not work or an urgent question is open, every minute counts. Especially when nobody knows exactly whom to call, or you first end up in a ticket queue. Smaller problems then often sit for days until they become bigger ones. Managed IT support gives you ongoing IT service with one dedicated, reachable contact who knows your systems and can therefore help faster than someone who first has to get up to speed. An anonymous ticket system where every request starts from zero does not exist with us.
Services at a glance
- Remotely or directly on site in the region: we help quickly, wherever the problem occurs.
- Fixed, agreed response times apply that you can rely on.
- We maintain systems regularly, before a minor issue becomes a real problem.
- Your staff contact one dedicated person who knows the context. Nobody has to explain the background again every time.
- For larger disruptions we respond in a structured and swift way, with clear priorities and without panic.
How we work together
Onboarding & assessment
We get to know your IT landscape and your most important systems, so we do not start from zero in an emergency.
Support channels & SLAs
We define how and how quickly requests are handled, tailored to your business rather than a one-size-fits-all scheme.
Ongoing support
In everyday work, we are available for your team’s problems and questions, without waiting lines or anonymous tickets.
Review & optimization
We regularly review together where processes can still be improved.
Three ways to the right IT support
We agree on the price individually, depending on the number of devices, the scope of support and the required response time.
Monthly flat fee
For businesses with several workstations, a server or a NAS that do not want to look after their IT themselves.
- Updates that we test ourselves first
- Monthly backup checks
- Monitoring of your systems
- Agreed support time and response time
- One dedicated contact
Package of hours in advance
For businesses with few devices or irregular needs.
- Hours booked in advance
- Billed in 15-minute increments
- Remaining credit visible at any time
- Remotely or on site
Billed by time
For individual jobs, projects such as a new server, and to get to know each other.
- No contract commitment
- Clear record of the work done
- Ideal for getting started
- Projects by arrangement
Our suggestion for getting started: start with billing by effort or with prepaid hours. After three months, we review the actual effort together and recommend the model that pays off for your business. Our guide explains how to compare the models yourself: What does IT support cost?
Frequently asked questions
Answers to the most important questions about managed IT support.
How quickly do you respond to a problem?
The response time is agreed individually as an SLA and depends on the urgency of the problem. Critical problems are given priority.
Is support available remotely or also on site?
Both. Many requests can be solved remotely; when needed, we also come on site, especially in Bad Schönborn, the Kraichgau and the Rhine-Neckar region.
How much does managed IT support cost?
That depends on the number of devices, the scope of support and the required response time. We offer a maintenance contract with a monthly flat fee, prepaid hours or billing by effort, and agree on the price individually. In a free initial consultation you receive a fixed quote.
Does this replace an internal IT department?
For small businesses, often yes. For larger teams, we usually complement the internal IT as reinforcement during peak workloads or for specialist topics.
Are there fixed contract terms?
We agree on the contract terms individually, from flexible models to long-term support contracts.
Ready for a reliable IT partner?
In a free initial consultation we work out what a suitable support model looks like for you.